Refund Policy for Redbooks.in
Last Updated: 08/October/23
- Introduction
At Redbook.in, we are committed to providing you with the best possible shopping experience. We understand that sometimes, you may need to return a product and request a refund. This Refund Policy outlines the terms and conditions for requesting refunds for products purchased from our website.
2. Eligibility for Refunds
2.1. Product Condition: To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as when it was delivered.
2.2. Timeframe: Refund requests must be submitted within 3 days from the date of purchase. After this period, we may not be able to process your refund.
3. Non-Refundable Items
Certain items are not eligible for refunds. These include:
- Downloadable or digital products.
- Gift cards or vouchers.
- NCERT Books.
- Custom-made or personalized items.
- Products that have been used or damaged.
4. How to Request a Refund
To request a refund, please follow these steps:
4.1. Contact Customer Support: Send an email to [email protected] or contact our customer support team to initiate the refund process. Please include the following information in your request:
- Order number.
- Reason for the refund request.
- Photos or details of any damaged or defective products (if applicable).
4.2. Return the Product: If your refund request is approved, you will be provided with instructions on how to return the product to us.
5. Refund Process
5.1. Review: We will review your refund request and the returned product to ensure it meets the eligibility criteria.
5.2. Approval: If your refund is approved, we will process the refund to your original payment method within 5-10 business days. You will receive an email notification once the refund has been processed.
5.3. Exclusions: Shipping and handling fees, as well as any applicable taxes, are non-refundable. You will be responsible for return shipping costs unless the product is damaged or defective.
- Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at [email protected].